141: Milk Powder Crisis (1 More)

"Yes, there is a problem with your milk powder!"

For some reason, I always felt that the saleswoman selling milk powder had bright eyes and an excited look on her face.

Is it an illusion?

The woman was holding a swaddling baby, revealing the baby's chin, and the baby was crying while she was talking, which immediately attracted the attention of shopping mall customers.

The woman took the opportunity to shout loudly: "You Asiatic milk powder is poisonous, black-hearted capitalists, earning this kind of money will take thunder and lightning, my child is only half a year old, and it is because of drinking your milk powder that there is a problem!"

Is there a problem with the milk powder in the mall?

No, the saleswoman calmed down. President Xia said that there is a difference between customers who really protect their rights and those who make trouble. Asia sells not many food products, and milk powder is very important... If you want to make trouble, of course, you will choose the most common people. Start with the category of goods you care about.

What Xia always said, don't get excited, just calm down and think about it.

Yes, yes, Mr. Xia said that home appliances are the most likely to be troubled by people because of quality problems. If milk powder is used, it will definitely be said to be bad for people and poisonous!

Now adults who are willing to drink milk powder will buy milk powder for their children because they really don’t have breast milk.

Or if there are old and infirm at home, you need to supplement nutrition!

To buy milk powder, the family must have a wealthy family. The poor family gave birth to a child without milk. Some people drink milk, and they use millet to boil rice soup to feed their children... If the family is poor, they have to go to the mall to buy milk powder to feed them. It is even more distressing for the children.

If the milk powder makes the child drink out of order, will you bring the child to the mall first to settle the account?

Do not.

Will take the child to the hospital first!

Customers gathered around.

The saleswoman told herself not to panic, to grasp the main points and difficulties that President Xia talked about in the meeting, and deal with it in accordance with the procedures - the confidence of the saleswoman comes from Asia itself. President Xia said that the products of Asia can be discounted, but the quality must not be reduced. If there is a problem with the quality of the goods, people in the purchasing department will collectively lose their jobs for non-food products, and if there is a problem with the food products, they will be sent to the purchasing department collectively in prison!

With such a general manager, the saleswoman will naturally be very confident.

Huang Guoqiang had already trotted all the way over.

I didn't expect that there was no problem with the home appliance, it was milk powder.

However, he did not step forward to take credit. The saleswoman at the counter was trained and knew more about milk powder.

The woman holding the child cried and cried, crying that her child was pitiful, and said that she was pitiful. The family was already poor, and the child was born without milk. The money to buy milk powder for the child was borrowed. question!

"If a child has three longs and two shorts, I won't live anymore. Whose child is worthless, and now the country only allows one birth..."

It was really tearful, those who heard it were sad and those who heard it wept, and the customers who said it were all angry.

When it comes to children, who doesn't pay attention?

Maybe the children in the family are getting older, but sooner or later there will be grandchildren and granddaughters. Life has been good in recent years, and children without breast milk can only drink milk powder.

In such a big shopping mall, there is actually a problem with milk powder!

Those guys really don't dare to buy it, no, Asia must give an explanation.

The customers were talking all over the place, trying to stand up for the woman, and to help her coax the child, and the saleswoman couldn't get in the way for a while.

During the movement, the woman loosened the baby's swaddle, revealing the baby's small face.

"Oh, that face!"

Another female customer exclaimed.

The baby's white and tender face was covered with small red spots, which looked scary.

Not only his face, but also his exposed neck and wrists were covered with red spots.

"There is something wrong with Asia's milk powder. Look at this child, it looks scary!"

Whoa! Whoa! Whoa!

With such a loud shout, there were already a lot of customers around, and the number of people increased in an instant.

Even customers on other floors were running here. Several customers shouted, "The milk powder sold by Asia is eating bad children." If there is a problem with the counter, who will solve it first. The supervisor who received the news will come soon, and other matters will also be handled by special personnel. She has to deal with her own counter!

The woman used a swaddle to cover her child tightly before, and the saleswoman was still unsure. Once the swaddle was released, the saleswoman's heart was settled.

This is the content of the training Ha!

She panicked.

The saleswoman came out of the counter and squeezed her way through the excited customers, with worry written on her face:

"Sister, don't panic. You said that there is a problem with the milk powder in Asia. Is it because the child has a rash after drinking milk powder? We will explain the precautions when every customer buys milk powder. If the child has never drank milk powder before, It is best to brew in a small dose at a time, because of the constitution of our Chinese, a small number of children may have allergic reactions... Sorry, it is too late to say this now, if the child is allergic to milk powder, it must be sent to the hospital first. Have you been to the hospital?"

What should I do in an emergency?

To pass the buck is the stupidest.

This may be a real customer, or it may be hired by a rival to make trouble.

When real customers hear the mall shirk its responsibilities, they will definitely get angry, and they will become more and more reluctant.

Fake customers will even hold on to it, taking the opportunity to stir up the emotions of the onlookers, and make a small matter into a big event that cannot end!

Mr. Xia said that in the service industry, when customers are dissatisfied, they should first admit their mistakes, even if it is not the fault of the mall, the customer is God, and God says you are wrong, you are wrong!

A "sorry" is not worth a few dollars, but it can avoid intensifying conflicts.

Apologize first, and then explain the problem clearly, not only to the parties involved, but also to the crowd watching the fun.

The saleswoman's voice was crisp and her words were clear. There was a lot of worry in her voice but no panic. She had such a good attitude, and her words were easy to understand. The customers who were emotional just now calm down a little.

"Yes, I'm going to take the child to the hospital!"

"Look at the rash all over the face, milk powder poisons people, how can you say it's an allergy?"

The woman holding the child grabbed the saleswoman and said, "Why haven't I been to the hospital, but the hospital said that drinking milk powder is bad, and your shopping mall should be responsible!"

Huang Guoqiang looked at it for a long time, and the child didn't feel distressed when he cried. Is this really a professional to make trouble?

Ouch, it's time for him to play!

Huang Guoqiang pulled out several pamphlets from the milk powder counter and distributed them to the customers watching the excitement. The saleswoman was grabbed by the woman's arm, her brows wrinkled in pain, and she explained in a warm voice to the people around her:

"The precautions for milk powder brewing are written here, which we in Asia have summarized. Due to physical reasons, some children will be allergic to milk powder, and the specific reactions are different. Rash, diarrhea and vomiting are all allergic manifestations. We in Asia sell milk powder with guaranteed quality. If there is a problem, we will definitely be responsible! Now please step back first, you are too close to the air and it is not good for the children. "

The woman holding the child cried:

"What are you? If you say you are responsible, you are responsible. My daughter is going to have an accident, and I will fight with you! These are good-hearted people who want to help me seek justice. You have to deceive them—"

Da da da.

Song Minglan came over wearing high heels.

"Please let me go."

After shouting and embracing, at first glance, it was the appearance of a big man, and subconsciously let it go.

Xia Xiaolan came out more and more, and looked around first, and then fell on the woman holding the child:

"I am the general manager of Asia, and the promise made by the salesperson in our shopping mall represents my opinion. Sister, how do you want the shopping mall to be responsible can be discussed slowly. Our salesperson is right, anyone's child will be distressed, first Sending the child to the hospital is the priority, right?"